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Plain language: the clear choice
We have recently released two new courses:
Delivering bad news focuses on communicating bad news or negative information. This is particularly relevant in the current economic climate but also applies to other situations. You may have to deliver bad news, but you can do it in a way that is less likely to upset your clients and reduces the number of calls and complaints you receive.
Advanced structure takes the principals of plain language and applies them to structuring documents so that they are easier to read and navigate.